![]() Let's make some noise to see if they fix it in the next firmware update. This is really annoying because it means that you have to always think before turning on the headphones, and for a product in this price range does not make sense at all. Eventually, it is possible that they could crank up the volume. Let them know that you think ambient doesnt work well enough and put that in. About once every three months, the Sony music app will have a survey. If the gestures work and the blue light is not blinking, then the XM5 will not turn on automatically.Īs an alternative solution, you just have to take them out of your head and on again, then the wear detection sensor will know that they are being worn. Its so quiet that you cant hear any outside noise if your volume is over 25. You can check that is working through the gesture controls and the blue indicator light. Solution: Turn on the headphones before putting them on your head. You can validate that by trying the gesture controls and check that in that scenario they will not work (also the blue light on the left cup will blink as if they are not being used. ![]() Since the wear detection sensor does not kick in, the headphones will turn off in exactly 15 minutes. The Noise Canceling function does not work Go to the next troubleshooting step.After some experimenting, I realised that if you turn on your XM5 after putting the headphones on your head, the wear detection sensor will not kick in. The Noise Canceling function works The issue may have been caused by a temporary malfunction of the earbuds. Watch this video or refer to the Resetting the headphones page for instructions. The Noise Canceling function doesn't work. The Noise Canceling function works The size or of the earbuds may have affected the Noise Canceling function.
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